Privacy Policy
Last updated: February 2026
1. Introduction
FraikinGO, a service of the Fraikin Group, is committed to protecting the privacy and personal data of its users. This privacy policy explains how we collect, use, store, and protect your personal information when you use our vehicle rental platform, in accordance with the General Data Protection Regulation (GDPR / RGPD) and applicable French data protection laws.
2. Data Controller
The data controller responsible for processing your personal data is:
FraikinGO / Fraikin Group
Data Protection Officer (DPO)
Email: dpo@fraikin.com
3. Data We Collect
We collect the following categories of personal data:
- Identity data: first name, last name, date of birth
- Contact data: email address, phone number
- Billing data: company name, SIRET number, billing address
- Payment data: card type and last 4 digits (full card data is processed by Stripe and never stored on our servers)
- Rental data: booking history, vehicle preferences, pickup/return dates and locations
- Technical data: IP address, browser type, cookies, session identifiers
4. Purpose of Data Processing
- Processing and managing your vehicle rental reservations
- Processing payments and managing billing
- Communicating with you about your reservations and account
- Improving our services and user experience through analytics
- Complying with legal and regulatory obligations
5. Cookies
We use cookies and similar technologies on our website. You can manage your cookie preferences at any time using our cookie settings panel.
| Cookie | Purpose | Category | Expiry |
|---|---|---|---|
| fraikingo_session | Maintains your session while browsing the website | Essential | Session |
| XSRF-TOKEN | Protects against cross-site request forgery attacks | Essential | Session |
| fraikingo_cookie_consent | Stores your cookie consent preferences | Essential | 6 months |
| locale | Remembers your preferred language | Essential | 1 year |
| _ga / _gid | Google Analytics tracking for website usage statistics | Analytics | 2 years / 24h |
| _fbp | Facebook pixel for advertising measurement | Marketing | 3 months |
6. Data Retention
- Booking data: 5 years from the date of the last transaction (legal obligation)
- Account data: retained until you request deletion, then removed after a 30-day grace period
- Analytics data: 26 months maximum
- Cookie consent records: 3 years (audit trail)
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access: You can request a copy of all personal data we hold about you. Use the "Download my data" button in your dashboard.
- Right to Rectification: You can update your personal information through your account settings.
- Right to Erasure: You can request the deletion of your account and personal data. A 30-day grace period applies to allow recovery.
- Right to Data Portability: You can download your data in a structured, machine-readable format (JSON).
- Right to Object: You can object to the processing of your data for marketing purposes at any time.
8. Third-Party Data Processors
We share your data with the following third parties, each bound by data processing agreements:
- Stripe: Payment processing (PCI-DSS compliant, EU data processing)
- Hosting Provider: Website hosting and infrastructure (EU-based servers)
- Google Analytics: Website analytics (anonymised data, with your consent)
9. Contact Us
For any questions about this privacy policy or to exercise your data protection rights, please contact our Data Protection Officer:
Email: dpo@fraikin.com
You also have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertes), the French data protection authority.